Shipping and Returns

*Returns*

Within 30 days of placing your order, you may return:

Any item in its original, unopened, sealed packaging that was ordered in error. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Product returns will be subject to a restocking fee. Special-order products are not returnable.

*Returns will not be accepted for any of the following reasons:*

  • Manufacturers original packaging is missing, incomplete, damaged or defaced.
  • Opened satellite receivers that are not defective.
  • Opened expendable items batteries, discs, tapes, etc.
  • Missing or damaged: accessories, warranty cards, manuals, etc.
  • Product is not in acceptable condition for resale (scratched, damage, etc.).
  • Electrical parts are not returnable if plugged in or unsealed for any reason.
  • Satellte Receivers that have been activated are ineligible for resale and will not be eligible for return or refund.
  • No Returns will be accepted without a return authorization number.

*FREE Shipping Items*

On items that were sold as "FREE Ground Shipping", it is the customers responsibility to pay the actual cost to ship the item to the customer in the original shipment as well as the shipping charges to ship the item back to us.

*Defective Items*

Reider Electronics will send a pre-paid Return Services label via email for the defective item.

*Cross-Ship (Advance Replacement)*

All cross-ship items will only be accepted under the following conditions: Customer agrees to pay first. In order for Reider Electronics to process the accurate cross ship request, customers will have to pay for the replacement product first. Credit will be issued upon receipt of the defective item.

*Products with Product Rebates:*

Before submitting any product Mail-In Rebates, please be sure you are satisfied with your product and it is in perfect working condition. Once a Mail-In Rebate has been redeemed, item cannot be returned.

*DIRECTV Satellite Receiver*

DIRECTV satellite receivers come with a 90-Day parts and labor manufacturers warranty. Reider Electronics will accept inactivated, unopened satellite receivers for up to 30 days from the date of purchase.

Customers with receivers that have been activated with DIRECTV must contact the manufacturer for service and repair. This includes DIRECTV high definition DVR receivers. Please check your owners manual for manufacturer contact information.

*Activated satellite receivers have been logged with DIRECTV as a usable device for receiving and watching DIRECTV signal broadcasts.

*Open Box Items*

Reider Eletronics does not offer returns on Open Box Items. All sales are final. Open Box Items have been surveyed by our technicians and found to be in perfect working condition. All parts and instructions available at the time of Open Box Item listing are included in the item packaging.

*Manufacturers Warranty*

All parts are covered by their respective Manufacturer Warranty. Manufacturer warranties vary and are included with your product. Please review any manufacturer warranty carefully for additional information.

We (the seller) are not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

*Return Procedure:*

Please contact us about items you would like to return. Include your name, order number and approximate date of purchase for faster service. You will be emailed detailed instructions to follow.

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